If you experience a high volume of calls throughout the evenings, resulting in your office voice mail being full every morning, it’s time that you considered hiring additional support for after-hours phone call answering. Here are three types of companies that should consider investing in telephone answering services to provide emergency support when the office is closed.

Towing Companies

Many towing companies do in fact offer 24-hour service, 7 days a week, but very few have more than one or two operators on staff every night to answer incoming calls. This means that should you find yourself in a situation where you desperately require towing services, you may find yourself in a difficult position, waiting for an operator to be available. For this reason, towing companies should invest in 24/7 emergency phone support to set themselves apart from others in their industry by providing round-the-clock service.

This will reduce the stress that’s put on operators each evening and also create more revenue opportunities for the towing companies.

Dentist Offices

Dental patients should always be provided with emergency answering services in case there are questions following a procedure, or in the event that a dental emergency occurs and they require an immediate appointment be booked in order to fix the problem first thing the next morning. For patients, having this peace of mind can significantly reduce unnecessary anxiety and stress. For dental practices, with more operators at your disposal your patients will be able to receive better customer service and they will always feel at ease following a procedure or dental accident.

Hiring a secretary to manage phone calls after business hours is unlikely to be a tangible solution because one person will not be able to field every call. Keep this in mind as you contemplate investing in telephone answering services.

Veterinary Clinics

As they are extended members of the family, having a sick animal can be one of the most stressful situations an owner can go through, particularly when it’s in the middle of the night and your veterinary clinic is closed. As an owner, you want to be able to know whether your animal needs immediate attention or whether waiting until the morning to bring them in will be a suitable plan of action. While there are certainly veterinary clinics with emergency services, many owners are fully aware that such services can be extremely expensive, and if you’ve ever used them in the past the common theme you’ll hear is, “We can never be sure what’s wrong with your animal, until you bring them in.” While this is true for the most part, you’d probably feel better if you were at least given slightly more in-depth service than just being persuaded to bring your animal in.

Another key feature is the ability to speak to someone at the clinic as quickly as possible. As well as allowing the owner’s mind to be put at ease, fast call response times are crucial for emergency services to be properly administered in the event something is truly wrong with your animal. Waiting to speak to someone should never be a problem that owners have with your clinic.